Terms and Conditions

Terms and Conditions


Book with Confidence Guarantee

For bookings made from 7th May 2020, the Book with Confidence Guarantee is applicable if you are no longer able to travel due to COVID-19 related developments. For example: you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or the Alert Level changes meaning travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to. In these and other similar cases there will be no charges levied to make changes to your booking dates.

We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis).

Please be aware that where your request is to amend/cancel a booking that was made prior to 7th May 2020 and/or is not linked to COVID-19 related matters, normal T&C’s will apply.

Bookings

  • A deposit is required to secure every booking and must be paid at the time of booking.
  • The minimum deposit is 1 night’s accommodation cost.
  • Payment of deposit must be made by cash, credit card (MasterCard or Visa only) or EFTPOS.
  • All guests are required to provide a credit card and photo ID for security on check-in.
  • Bookings may be cancelled without notice if the deposit is not received by the agreed due date.
  • Balance of payment for booking is required on arrival by cash, credit card or EFTPOS. (Please note that cheques are not accepted)
  • The management endeavours to hold the accommodation/site booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period.
  • We reserve the right to refuse entry into Fisherman's Beach Holiday Park. A full refund will be issued under these circumstances.
  • Persons under 18 years of age must be accompanied by a parent or guardian.
  • The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff.

Non-refundable Bookings

  • Full payment is required at the time of booking.
  • Bookable at least 14 days before arrival date.
  • No refund will be offered for cancellations and no shows
  • Changes or amendments to the reservation will be deemed as cancellation and no refund will be offered

Cancellations

  • Bookings cancelled more than 72 hours prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available.
  • Cancellations inside of 72 hours of check-in will result in the price of one night’s accommodation from each accommodation unit or site being deducted from the refund.
  • Non arrival on the first night of the booking (without notification) automatically cancels entire booking.
  • Payments are not refundable if the stay is cut short.

Winter Guest Re-book Policy

  • This is the only time of the year that the booking and cancellation policy differs from the above.
  • A minimum deposit as per the below is required to secure your booking
  • - Cabin - 1 nights' accommodation cost.

    - Site - $100

  • The minimum booking length for sites during peak season (1 June to 1 September) is 7 nights.
  • Your initial deposit is required at the time of booking to secure your site/cabin.
  • The fees for the total stay will be required to be paid a week in advance at all times, making the first week's payment prior to arrival. Any additional guests can be paid for when they arrive.
  • Receipt of deposit/payment constitutes acceptance of these terms and conditions.
  • Bookings cancelled more then 30 days of check-in, will be refunded in full.
  • Bookings cancelled inside 30 days of check-in, will result in the initial deposit being deducted from the refund.

Check in/out Time

  • Check in time is from 2pm (for accommodation) and 11am (for sites) and check out is no later than 10am on day of departure (unless late check out is organised prior).

STAGE 2 - COVID-SAFE AND OPEN FOR BUSINESS!

As of midday 1 June 2020 Queensland has entered Stage 2 of the COVID-19 Recovery Roadmap and we are OPEN FOR BUSINESS for Queensland residents and full-time travellers!

We are fully compliant with the COVID-SAFE program and have additional safety and cleaning measures in place to make your stay safe, comfortable and enjoyable.

We understand that we still live in a time of relative uncertainty and, with that in mind, we have decided to introduce a “Book with Confidence Guarantee”.

What is the Book with Confidence Guarantee?

The Book with Confidence Guarantee is applicable if you are no longer able to travel due to COVID-19 related developments. For example: you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or the Alert Level changes meaning travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to. In these and other similar cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis).

Please be aware that where your request to amend a booking is not linked to COVID-19 developments, normal T&C’s will apply.

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Border Restrictions

At this stage the Queensland border remains closed to interstate travellers but, according to the Queensland COVID-19 Recovery Roadmap, the planned reopening is 10 July 2020. We look forward to welcoming all our regular winter travellers after that date.

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If you are ready to stay, you can BOOK ONLINE.

Our office is operating on restricted opening hours (9am to 12pm and 2pm to 5pm). If you can’t get hold of us during these hours, leave a message and we will get back to you ASAP or jump on our website.

Stay safe and we hope to see you soon at Fisherman’s Beach Holiday Park.